How long have you been working with Staples Business Advantage (SBA) and what have you enjoyed most about being part of this organization?
I came in (with Corporate Express) as a maternity leave replacement and here I am after 12 years in total. What I love about my job is the collaborative environment. I love that I have a great degree of control and freedom within my job. I love being appreciated and listened to. Personally, I think my favorite aspect is the open communication we have between all employees and management.
What has been one of the highlights of your professional experience since being at SBA?
Every project presents unique challenges. The diversity of the work that I do ensures that no day is like any other, which makes you feel good when the day is done. Every day is different, and it is a constant adventure.
What makes you feel that the work you do at SBA contributes to the company’s overall success?
Salesforce.com is a vital tool used by many of our department staff to reference our customer details. We have process that flow through each department until the issue is solved. Which means we can be more effective in servicing our customers.
We work on projects and monitor their progress to make sure they’re completed on time and the results are as expected. It is our responsibility to work quickly and methodically to keep everything up and running. Each of our jobs is dependent on another person’s job to achieve the overall productivity of the company and our commitment to the customer.
What skills do you bring to your current role that you hadn’t thought you would use in your role?
12 years of working with SBA has given me the opportunity to work with different levels of staff. The skills and abilities I developed from each project has helped me to work with product owners and project owners in my current job. I like tinkering with technology and understanding exactly how it works. This curiosity and desire to find better solutions is fitting very well with my current job. Attention to detail, Problem solving, Critical thinking, Patience are some of the soft skills we apply in our day to day personal life. These skills are vital when you troubleshoot a task.
In what ways does SBA inspire you to go above and beyond?
I love having a voice. My boss listens to my ideas and the whole team works together to make them happen. We all support each other and work together to offer creative feedback and then make our ideas a reality. I love being appreciated and listened to.
How does your work impact SBA Customers?
As a CRM system administrator, we are responsible for the maintenance and upkeep of the Salesforce.com platform that helps our sales teams to maintain their customer database through sales activity planning, following all the business and customer indicators closely, monitoring progress of their opportunities. With the ability to Convert a lead, Track Customer Interactions, deliver our products and track customer complaints – many of our departments use Salesforce.com Integrations to keep all our Customer Data in one place.
Even though I don’t directly work with customers, as a System Administrator, I know the job I do, helps my colleagues to deliver our commitment to our customer.
Why should someone consider joining the team at SBA?
A positive organizational culture is key to feeling motivated and inspired at work. At SBA, everyone shares the same vision and is dedicated to the mission. This truly creates a family environment where everybody is there for each other. SBA’s success is the ‘Teamwork’ put in by every single employees of this company. Be it environment or community, SBA stand up to its Corporate Responsibility.